Exchange Policy

 

  • Items can only be exchanged if defective or due to wrong sizes.
  • By Harmoni only offers exchanges, no refunds would be issued.
  • Items can be exchanged for items of equivalent or lower value as the ones purchased.
  • For items with higher value, the difference in price would need to be transferred.
  • Exchange request has to be made within 3 days of receiving items.
  • Item has to be in unused and unwashed condition.
  • Exchange request should include your order number and details of the defective item.
  • Once By Harmoni has acknowledged the exchange request,the item would need to be delivered back to us to be inspected.
  • By Harmoni would not bear any delivery cost incurred.
  • Upon inspection, if the item is deemed defective by our team, By Harmoni will proceed with mailing out the replacement item.