FAQ

 

Payments
 
What Are The Payment Methods By Harmoni Accept?
We currently accept payments through Debit/Credit Cards and Paypal.
I Want To Pay Using My Credit/Debit Card But Why Do I Keep Being Directed To Paypal?
All Credit/Debit Card payments would be made through Paypal. At the Paypal payment page under "Choose a way to pay" there is an option to "Pay with my debit or credit card".
Is It Secure To Pay Using My Credit/Debit Card?
Yes because the payments are made through Paypal. By Harmoni does not receive or retain any Credit/Debit Card information.
Is It Secure To Pay Through Paypal?
Paypal is extremely secure. To know more, please read here.
Will There Be Additional Charges If I Pay Through Paypal?
No. Paypal does not charge customers any transaction fees for purchases. For overseas customers, Paypal currency conversion applies.
I Would Like To Pay Using Internet Banking/Bank Transfer. How Do I Go About Doing So?
Please message/whatsapp +65 8111 5571 to place your order.
I Was Not Able To Do The Transfer Within The Stipulated Timeframe But I Am Still Interested In The Items. What Should I Do Now?
After the 24 hours timeframe, there is no guarantee that the items in your order would be in stock. You can choose to proceed with making the payment or enquire about the availability of the item.
 
Delivery & Shipping
 
Do You Ship Overseas?
By Harmoni ships worldwide.
How Much Would Delivery Or Shipping Cost?
Our delivery and shipping rates can be found here. The shipping cost would be automatically calculated during checkout.
Why Is Normal And Registered Mail Not An Option For Local Orders?
Normal mail bears the risk of getting lost. SmartPac is more cost efficient and time efficient as compared to registered mail.
 
Products
 
The Items I Want Are Out Of Stock. Would You Be Restocking Or Doing Backorders?
There is no certainty that By Harmoni would restock designs or colours. We highly encourage customers to grab the products before they are gone.
One Of The Swarovski Crystal On My By Harmoni Hijab Fell Off. What Can Be Done?
By Harmoni provides a complimentary one time repair of the Swarovski crystals within 2 months from date of purchase. Subsequent repairs or repairs after the 2 months period would cost SGD$5.00. By Harmoni would not be responsible for the delivery cost incurred. Please email us at customerservice@byharmoni.com